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Service Plans

CCTV STANDARD PLAN

Ideal for customers who want routine servicing to keep their system reliable.

Includes:

  • 1 scheduled maintenance visit per year

  • Inspection and cleaning of cameras

  • Check image quality and camera positioning

  • Test recording and playback

  • Check DVR/NVR health and storage

  • Inspect power supplies and cabling

  • Maintenance report with recommendations

CCTV PREMIUM PLAN

Designed for customers who want maximum uptime and faster support.

Includes everything in the Essential plan, plus:

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  • 2 scheduled maintenance visits per year

  • Priority call-out response

  • 50% Discount labour and replacement parts

  • Remote system health checks (where available)

  • Firmware and software updates free of charge 

  • Recording retention and network checks

  • Ongoing technical support and advice

INTRUDER ALARM STANDARD PLAN

Ideal for customers who want to ensure their intruder alarm remains reliable and compliant.

Includes:

  • 1 scheduled maintenance visit per year

  • Full system inspection and functional testing

  • Test all detectors, sounders and control equipment

  • Check batteries and power supplies

  • Inspect communication paths (where applicable)

  • Identify faults and recommend remedial work

  • Maintenance report and service record

INTRUDER ALARM PREMIUM PLAN

For customers who require enhanced support and maximum system reliability.

Includes everything in the Essential plan, plus:

  • 2 scheduled maintenance visits per year

  • Priority call-out response

  • Remote diagnostics (where available)

  • Firmware/software updates (where applicable)

  • Discounted labour and replacement parts

  • Ongoing technical support

  • Preventative maintenance to minimise unexpected faults

ACCESS CONTROL STANDARD PLAN

Ideal for customers who want to keep their access control system secure, reliable, and operating efficiently.

Includes:

  • 1 scheduled maintenance visit per year

  • Full system inspection and functional testing

  • Test readers, controllers, locks and exit devices

  • Check power supplies and backup batteries

  • Inspect door hardware and release mechanisms

  • Verify user credentials and access permissions (where applicable)

  • Maintenance report with recommendations

ACCESS CONTROL PREMIUM PLAN

For customers who require enhanced support and maximum system reliability.

Includes everything in the Essential plan, plus:

  • 2 scheduled maintenance visits per year

  • Priority call-out response

  • Remote diagnostics and support (where available)

  • Firmware and software updates

  • Discounted labour and replacement parts

  • Ongoing technical support

  • Preventative maintenance to minimise downtime and ensure continued secure operation

AUTOMATED GATES +

Our comprehensive maintenance plan is designed to keep your automated gate system safe, reliable, and compliant with current safety standards.

Includes:

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  • 2 scheduled maintenance visits per year

  • Full inspection of motors, gearboxes and drive systems

  • Testing of safety edges, photocells and emergency stop devices

  • Inspection of hinges, rollers, tracks and mechanical components

  • Check control panels, keypads, intercoms and remote controls

  • Lubrication and adjustment of moving parts where required

  • Inspection of electrical connections and power supplies

  • Fault diagnosis and preventative maintenance

  • Maintenance report with recommendations

  • Priority call-out response

  • Discounted labour and replacement parts

  • Ongoing technical support

  • Help maintain compliance with current safety regulations and industry standards

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Important: If, during our inspection, the gate is found to be unsafe, it will be taken out of automatic operation and left in manual mode (where applicable) until the necessary repairs have been completed. This is to protect users and help ensure compliance with current safety legislation.

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